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"An organisation's ability to learn, and translate that learning into action, is the ultimate competitive advantage."

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Jack Welch - Former CEO & Business Leader

ORGANISATIONAL CAPABILITY DEVELOPMENT

Build skills and capabilities to address the current & future needs of your organisation

In today's rapidly evolving business landscape, the ability to adapt, innovate, and continuously learn is not just a competitive advantage – it's a necessity. These learning and development programs empower employees with the knowledge, skills and mindset needed to thrive in ever-changing environments.

 

The ENTERPRISE CAPABILITY FRAMEWORK contains six capabilities which mix together a broad range of evergreen skills necessary for ensuring the future capability and career development needs of your employees.

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Let's design a bespoke capability development framework for your organisation.

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Chess Game

Innovation & Technology Skills

Topics covered in this capability development module:

  • Foundations of innovation in the digital age

  • AI for Solving Problems & Supporting Decision-Making

  • Design Thinking and Human-Centered Innovation

  • Digital Collaboration and Emerging Work Technologies

  • Data Literacy and Analytics for Innovation

  • S.T.A.R. Storytelling Skills for Corporate Intrapreneurs

Collaboration & Teamwork

Topics covered in this capability development module:

  • Stages of Team Development – Forming, Storming, Norming & Performing

  • Managing Stress - The Mindset & Mental Health Trap

  • The Emotional Bank Account – Keeping The Balance Tipped Your Way

  • C.O.I.N. Model - Giving Candid Feedback with Emotional Intelligence

  • Navigating Conflict, Leading Others & Influencing Without Authority

  • D.I.S.C. Profiling - Flexing Behaviours to Influence Stakeholders

All Hands In
Woman at pharmacy counter

Insights & Business Intelligence

Topics covered in this capability development module:

  • Identifying The Difference Between Information & Insights

  • Planning & Researching Customer & Stakeholder Engagements

  • Pre-Meeting Planning - Setting Objectives & Creating Conversation Maps

  • TRUST Equation – Developing Your Circle of Trust & Influence

  • 7 Key Questions To Generate Discussion & Uncover Insights

  • Overcoming Resistance-To-Change & Building Customer Advocacy

Strategic Account Management

Topics covered in this capability development module:

  • The Key Objectives of Strategic Account Management

  • Analysing Industry Trends & The Competitive Landscape

  • Uncovering Customer Insights & Account Intelligence

  • Developing Strategic Cross-Functional Account Strategies

  • Establishing Goals, Objectives & Customer Needs

  • Developing Unique Value Propositions For Each Account

Business meeting
Coffee and Book

Customer Engagement Skills

Topics covered in this capability development module:

  • Telling Stories With Scientific & Technical Data

  • Establishing The Unmet Needs of The Customer

  • Storyboarding Techniques for Engaging Slide Presentations

  • Handling Objections & Managing Difficult Conversations

  • Coaching Stakeholders Through Behaviour-Change Processes

  • Negotiating Win-Win Outcomes & Effective Ways-of-Working

Project & Change Management

Topics covered in this capability development module:

  • Designing The Project Objectives & What Success Looks Like

  • Creating a Project Charter and Developing a Team RACI Chart

  • Applying Servant Leadership Behaviours To Motivate The Team

  • Integrating People, Platforms, Processes & Performance Metrics

  • Presenting The Results of Your Project To Key Stakeholders

  • Managing and Coaching Individuals in Conflict or Disagreement

Team of Industrial Engineers
Executive Coaching

Melissa Felice

Learning & Development Manager

“David has a passion for people development that is truly inspirational. He has a broad learning & development skill set from product knowledge to sales capabilities and people development. David is a team player and knows how to get the best from his students building strong trusting relationships, while still challenging and coaching to ensure his students get the best results and are committed to implement the skills they have learnt post the training session. David has a great team approach and is able to collaborate in a variety of cross functional teams, ensuring that he really understands the issues at hand to build the right capabilities in his people and making him a trusted member of any organization he works at."
Executive Coaching

Urmila D'Cunha

Consultant & Coach

“I have had the pleasure of working with David for about 4 years. He is a true learning & development professional, whose passion lies in building capabilities and skills. Through my time working with David he has excelled at his craft, helping individuals and teams grow in a breadth of skills that ranged from product knowledge, selling skills and account management, to skills in communication, influencing, entry level management and more. He is a great team player and is super fun to work with. I would welcome the opportunity to work with David in a heartbeat."

What People Have To Say

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CONSULTANTS

David Carroll

DAVID CARROLL

LEARNING & DEVELOPMENT CONSULTANT | EXECUTIVE COACH 

I am a passionate advocate of personal and professional development. With over 25 years of experience in the pharmaceutical and biotechnology industry, I bring a deep passion for professional development and a strong belief that sustainable business success is built on getting the fundamentals right.

 

Throughout my career, I’ve had the privilege of working with some of the world’s leading organisations, including Johnson & Johnson, Novartis, AstraZeneca, AbbVie, and Eli Lilly. As a business leadership coach and capability development consultant, I specialise in designing and delivering powerful learning and development programs spanning commercial, medical affairs, management, and leadership.

 

I am deeply committed to helping my clients develop the skills, mindset, and strategic focus required to drive performance and achieve measurable success.​ Whether it's through coaching, training, or strategic planning, I love supporting business leaders to clarify their vision, build capability, and execute winning strategies with confidence and consistency.​

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